Return & Refund Policy

Thank you for shopping with Kavonra. We are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in the same condition as received
• Be returned in its original packaging
• Include all accessories, manuals, tags, and original components
• Be accompanied by proof of purchase or order confirmation

Kavonra reserves the right to reject returns that do not meet these requirements.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Gift cards
• Clearance or final sale items
• Personalized or customized products
• Products marked as non-returnable
• Items that have been used, altered, or damaged after delivery

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, or incorrect item

After review, we may offer a replacement, exchange, store credit, or full refund, depending on the circumstances.

4. How to Start a Return

To initiate a return, please contact our customer support team:

Website: https://kavonra.shop/

Contact Us Page: https://kavonra.shop/contact-us/

Email: support@kavonra.com

Phone: +1 317 328 0325

Live Chat: Available on our website for immediate assistance

Once your return request has been approved, we will provide detailed return instructions.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Unless the return is due to our error, a defective item, or shipping damage, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service, as Kavonra cannot guarantee receipt of returned packages.

6. Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be processed within 3 business days.

Refunds will be issued to the original payment method used for the purchase.

Please note that banks, credit card providers, and payment processors may require additional processing time before the refund appears in your account.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team for assistance.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, cancellation requests cannot be guaranteed and the order may be subject to the standard return process.

9. Refused Deliveries

If a shipment is refused or returned because of an incorrect address provided by the customer, any return shipping costs and related fees may be deducted from the refund amount.

10. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their payment provider.

Fraudulent or abusive chargeback claims may result in account restrictions and additional review of future purchases.

11. Changes to This Policy

Kavonra reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will be posted on this page with an updated effective date.

Continued use of our website following any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Kavonra

Website: https://kavonra.shop/

Contact Us Page: https://kavonra.shop/contact-us/

Email: support@kavonra.com

Phone: +1 317 328 0325

Address: 4545 Lafayette Rd, Indianapolis, IN 46254, United States

Business Hours: Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

Live Chat: Available through our website for immediate assistance.

We are committed to resolving customer concerns fairly, efficiently, and professionally.