Refund policy

At Kavonra, customer satisfaction is our priority. We want every family to enjoy shopping for our children's electric cars, electric scooters, ride-on vehicles, and related products.

If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy explains the conditions and procedures for returning products, requesting refunds, and cancelling orders purchased through our online store.

1. Return Policy

Kavonra offers a 14-day return period from the date your order is delivered.

To be eligible for a return, the following conditions must be met:

The return request must be submitted within 14 days of delivery.
The product must be unused and in its original condition.
The product must be returned in its original packaging.
All accessories, chargers, manuals, and included components must be included.
The customer must provide a valid order number or proof of purchase.
The return must be approved by our customer support team before shipping.

Products that have been used, damaged, modified, or improperly handled may not qualify for a return, except where required by applicable law.

2. Eligible Returns

Customers may request a return for eligible products purchased from Kavonra.

Return requests may include:

Products that are unused and in their original condition.
Products received with missing accessories or components.
Products that arrive damaged.
Products that are defective.
Products that do not match their description or order.

All return requests are subject to review and approval.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

To help us resolve your issue, please provide:

Your order number.
A description of the issue.
Clear photographs or videos showing the damage or defect.
Photographs of the packaging, if applicable.

After reviewing your request, Kavonra may offer:

A replacement product.
Replacement parts or accessories.
A repair, where appropriate.
A refund.
Another suitable resolution.

Customers should not attempt unauthorized repairs or modifications before contacting our support team.

Nothing in this policy limits your rights under applicable consumer protection laws.

4. Non-Returnable Products

Certain products may not qualify for return unless required by applicable law.

These may include:

Products that have been used or ridden.
Products damaged through misuse or accidents.
Products modified or repaired without authorization.
Products returned without their original accessories or components.
Products damaged after delivery due to improper assembly, handling, or storage.

Defective, damaged, or incorrectly supplied products will be reviewed separately.

5. How to Request a Return

To request a return, please follow these steps.

Step 1: Contact Our Support Team

Email support@kavonra.com with your order number and reason for the return.

Step 2: Receive Return Approval

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without receiving return authorization.

Step 3: Prepare Your Product

Carefully package the product with its original packaging, accessories, charger, manuals, and other included components.

Step 4: Ship Your Return

Send the approved return to the return address provided by our customer support team.

Our return address may differ from our business address.

Step 5: Product Inspection

Once we receive your returned product, our team will inspect its condition and determine whether it qualifies for a refund or another resolution.

6. Refund Policy

Once your returned product has been received and inspected, Kavonra will notify you whether your refund has been approved.

If your refund is approved:

The refund will generally be issued to your original payment method.
The refund amount will depend on the approved return and applicable refund conditions.
Refunds will be processed within 3 business days after approval.
Your payment provider or bank may require additional time to make the refunded amount available.

The 3-business-day processing period refers to the time Kavonra takes to initiate an approved refund. It does not guarantee that the funds will appear in your account within the same period.

If you have not received your refund after the expected processing period, please contact our customer support team.

7. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Initiated Returns

If you return a product because you changed your mind or no longer want it, you may be responsible for the return shipping costs.

Original shipping charges may also be non-refundable, except where required by applicable law or otherwise stated by Kavonra.

Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact our support team before arranging a return.

Where the issue is confirmed and the return is approved, Kavonra will provide appropriate instructions regarding return shipping and the applicable resolution.

We will not require customers to pay costs that applicable law requires us to cover.

8. Order Cancellation Policy

Customers may request an order cancellation by contacting our support team as soon as possible.

Before Shipment

Orders that have not been processed or shipped may be eligible for cancellation.

If payment has already been received, an approved cancellation will be refunded according to our refund procedures.

After Shipment

Once an order has been shipped, cancellation may no longer be possible.

Customers may need to receive the product and follow the return process.

Any cancellation or refund request will be handled according to this policy and applicable consumer protection laws.

9. Exchanges and Replacements

Customers may request an exchange or replacement if they receive a damaged, defective, or incorrect product.

Exchange requests are subject to product availability and review.

If a replacement is unavailable, Kavonra may offer another appropriate resolution, including a refund where applicable.

Please contact our support team before returning a product for exchange.

10. Electric Cars and Scooters for Kids

Because Kavonra sells children's electric cars, electric scooters, and ride-on vehicles, customers should take additional care when preparing products for return.

Before returning an electric product:

Stop using the product if it appears damaged or unsafe.
Follow the manufacturer's instructions for preparing the product for transportation.
Include the original accessories, charger, and manuals.
Do not attempt unauthorized repairs or modifications.
Contact our support team if the product contains a damaged battery or presents a safety concern.

Products with damaged batteries may require special shipping arrangements.

Customers should not ship damaged lithium batteries without appropriate instructions from our support team and the shipping carrier.

11. Refund Exceptions and Consumer Rights

This policy describes Kavonra's general return and refund procedures.

Certain products or circumstances may be subject to additional rights under applicable consumer protection laws.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited.

If a product is defective, unsafe, incorrectly described, or otherwise covered by mandatory consumer protections, Kavonra will review the request in accordance with applicable law.